CONCIERGE SERVICES

CONCIERGE SERVICES

Located in the Main Lobby, the WALDORF ASTORIA concierges speak multiple languages and provide special assistance to our guests prior to their arrival. Please contact the Waldorf Astoria Concierge at 212-872-4790 or email them at concierge@waldorfnewyork.com; a member of our Concierge team will respond to your inquiry within 48 hours.

WALDORF TOWERS GUESTS will find courteous and attentive service by the Towers Concierge desk located in the Towers lobby. Headed by Chef Concierge Michael Romei and following the standards of the prestigious Les Clefs d'Or, his talented multilingual team is available to assist you in making the most of your visit! Please contact the Towers Concierges at 212-872-4718 or email them at towersconcierges@waldorfnewyork.com.

Dining Options

Restaurants and Bars

The Waldorf Astoria hosts 3 restaurants with distinctive cuisine and atmosphere, 3 bars and lounges and the famed hotel Sunday brunch. The stylish Peacock Alley, located in the main lobby, is renowned for its small plates menu and Sunday Brunch. Bull and Bear Prime Steakhouse is a Manhattan institution. Oscar’s American Brasserie is the place to start the day off right. Peacock Alley, Bull and Bear and Sir Harry’s bars serve premium liquors and vintage wines.

Hospitality Sales - Private and Social Events

From the intricate planning of a wedding or a VIP event in a Waldorf Towers Suite to the more casual bridal and baby showers in the Cocktail Terrace, we can tailor any event to suit your needs. The list of possibilities is endless. Please call our Hospitality Sales Desk at (212)-872-4942 or email us to plan your next event at any of the Waldorf Astoria's private dining salon or in a Waldorf Towers suite.

Personal Services

• Guerlain Spa

  Located on the 19th floor, the 14,000 square foot Guerlain Spa boasts 15 individual treatment rooms and a relaxation lounge. With an emphasis upon customization, the spa provides the complete range of Guerlain’s world-renowned beauty and well-being treatments.
  Click here for more information

• Beauty Salon/Men’s and Women’s Hairstyling

  For all your beauty needs, visit the famous Kenneth’s Salon, located on the main floor near the Lexington Avenue entrance or the Guerlain Spa boutique near the Clock in the main lobby. Call 212-872-4570 for an appointment at Kenneth’s Salon and 212-872-7200 for the Guerlain Spa Boutique.

• Dry Cleaning, Pressing /Laundry/Valet

  We are pleased to offer Dry Cleaning, Laundry, and Valet/Pressing Services 7 days a week. Minor tailoring is also provided through our Valet department.

• Dress Attire

  T-shirts, tank tops, cut-offs, and casual hats are not suggested in the Main Lobby, Park Avenue Lobby, restaurants, or public areas of the hotel. While name badges may be worn by conference attendees in private conference rooms, we request that name badges be removed in the public areas of the hotel. Thank you for your cooperation.

• Electrical Current Voltage

  The electrical current voltage in all of our rooms is 110-120 volts (60 cycles). Adapters are available through our Housekeeping Department or at the Front Desk.

• Florist

  Floralia Decorators specializes in high-profile corporate, social, and private event planning as well as in the design of personal and business flower arrangements. Visit them at www.floraliadecorators.com, or call 212-872-4581. Located on East 50th Street, adjacent to The Waldorf Towers entrance.

• Limo Services

  Our transportation Desk is located in the Main Lobby and will make reservations for limousine service. Limousine service is offered by Capricorn. For detailed information on rates, vehicles and timing please call 212-872-4585 or email at Waldorf@CapricornLimousine.com. For special group arrangements, contact Capricorn Limousines at 718-729-3000, extension 11.

• Hotel Vehicle Access

  The hotel occupies an entire city block between Park and Lexington Avenues and 49th and 50th Streets. To enhance your arrival experience, kindly use the motorcade entrance at 100 East 50th Street between Park and Lexington Avenues.

• Handicap Access

  Park Avenue Entrance is available through stairs only. Handicap access is available on the Lexington entrance of the hotel or through the Waldorf Towers entrance next to the garage.

• Hotel Historic Tours

  Hotel Tours are offered exclusively with lunch at either Peacock Alley or Oscar's restaurant where guests can sample a selection of our famous dishes. Tours for individuals start at 10:15 AM every Thursday and Saturday. For reservations, please call our reservation desk at (212) 872-1275. Tours for groups (Minimum 15) can be scheduled anytime. Please call our Hospitality Sales Desk at (212)-872-4942 for more information.

• Gift Cards

  Hotel gift cards are redeemable for all the luxurious amenities, services, and restaurants in The Waldorf Astoria and The Waldorf Towers. To purchase a gift card, please click here.

• Garage Parking

  Central Parking operates our garage parking. Standard and Valet parking rates apply. For further inquiries, please call 212-872-4640.

• Hearing Impaired

  Hearing impaired TDD usage is available through the front desk at 212-872-4538.

• Magic Show

  Most Friday nights, Steve Cohen, "The Millionaires' Magician," amazes audiences during his Chamber Magic show in a suite of the Waldorf Towers. Chamber Magic is held every Friday night at 7:00 p.m. and 9:00 p.m and some Saturday dates. To reserve your seats, call 212-209-3370 or visit www.chambermagic.com

• Pharmacies

  Visit The Waldorf Astoria gift shop located in the South Lobby. Duane Reade, Lexington Avenue at 47th St; 212-682-5338. Open 24 hours a day/seven days a week. CVS Pharmacy, 630 Lexington & 53rd Street, 917-369-8688, Open 24 Hours with 24 Hour Pharmacy.

• Fitness Center

  The Hotel main Fitness Center offers state-of-the-art equipment and facilities. Located on the 5th floor, the facility is accessible 24 hour. Waldorf Towers guests and Concierge Levels guests enjoy complimentary access to the Guerlain Fitness Center located on the 19th floor.
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• Pets

  We welcome pets under 25 pounds. A one time fee is due at registration.

• Safe Deposit Boxes

  Safe deposit boxes are provided in the Main Lobby at no charge for the safekeeping of guest's valuables. (Note: The General Business Law of the State of New York limits the hotel's liability for the loss of cash, jewelry, and other valuables.)

• Lost & found

  If you have misplaced a personal item, please call for assistance 212-872-4642 or email us at NYCWALF@hilton.com.

Technology Services

• Business Center

  Located in the South Lobby, The Business Center offers a complete range of technological, Internet, and business services 7 days a week. For further information, call 212-872-4950 or e-mail them at usa0703@fedex.com.

• Internet

  Wired and wireless High Speed Internet Access is available in all guestrooms for a daily fee. WiFi is available in the main hotel lobby at no charge.