Guest Services & Amenities
Experience the elegant service traditions of one of the world's grandest hotels at Waldorf Astoria New York. With uniquely personalized care and the dedication of our staff, we will do everything in our power to ensure your experience at The Waldorf Astoria is delightfully memorable.
The hotel concierge and our multilingual team of local experts provide professional advice to help make the most of your stay – find us in the Main Lobby. For help with booking transportation, theater, Broadway and event tickets, city tours, restaurant reservations and more, call us at 212-872-4790.
Guests staying at The Towers at Waldorf Astoria enjoy their own personal concierge.
Hotel tours are offered exclusively with lunch at either Peacock Alley or Bull & Bear restaurant where guests can sample a selection of our famous dishes. Tours for individuals start at 10.15am every Thursday and Saturday.
For reservations, please call our reservation desk at (212) 872-1275.
Groups of 10 to 20 can schedule a customized guided tour of the hotel, available in English, Spanish and Mandarin.
Located in the South Lobby, the Business Center offers a complete range of technological, Internet, and business services to help you stay productive during your stay, open seven days a week.
For further information, call 212-872-4950 or e-mail us at email@example.com.
GIFT SHOP / NEWSSTAND
The Waldorf Astoria Gift Shop is located in the South Lobby, behind the Front Desk, and carries an assortment of Waldorf Astoria signature gift items and a select array of top designer goods.
Also available are newspapers from around the globe, Broadway souvenirs, ties, gourmet food, nick-knacks, beverages, magazines, a small selection of over-the-counter drugs and some of the comforts and conveniences of home. Open daily from 6.30am until 11.00pm.
For more information, please call 212-588-1610.
The hotel offers Valet Parking for a fee: $70 for hotel guests per 24 hours and $80 per 24 hours for an oversized vehicle (SUV, Light Truck). The motor court entrance is located on 50th Street between Park and Lexington Avenues. In and out services are not available.
To inquire, call 212-872-4640.
LIMOUSINE & CAR RENTALS
Our Transportation Desk is located in the Main Lobby and will make reservations for limousine service. Limousine service is offered by Capricorn.
For detailed information on rates, vehicles and timing please call 212-872-4585 or email at Waldorf@CapricornLuxury.com. For special group arrangements, contact Capricorn Limousines at 718-729-3000, extension 11.
THEATER & TOUR DESK
The Theatre & Tour Desk is located in the Main Lobby. We can assist with tickets to Broadway, concerts, sporting events, ballet, opera, symphony along with 300 city activities from bus/boat tours, helicopter rides, museum admissions, private guided tours and priority entries to the Empire State Building, MOMA and many others.
Please visit us daily from 7.30am to 8.00pm and Sunday 8.00am to 6.00pm. Call us at 212-872-4597 or e-mail us at firstname.lastname@example.org.
For a copy of a guest folio, please download and return the Individual Guest Folio Request Form or the Third Party Folio Request Form either by fax to (212) 872-4806 or by e-mail to email@example.com.
- Gift Shop
- Wired & wireless internet access
- Safety deposit boxes
- Dry cleaning, pressing /laundry/valet
The Waldorf Astoria New York is a non-smoking hotel.
A non-refundable fee of $250 - $500 will be charged for costs associated with proper deep cleaning of the room.
Select a Special Offer
Taste of Waldorf at Bull and Bear
Surprise your loved one with this unique experience package.Read More
Terms & ConditionsBook Now
Offer is subject to availability at Waldorf Astoria New York. Advance reservations are required. Must book at least three (3) days in advance of arrival. Rates are valid for single/double occupancy and exclusive of all taxes, incidental charges, and gratuities where applicable. Blackout dates, early departure fees, and length of stay, deposit and cancellation restrictions may apply and vary by hotel. For specific restrictions please contact the hotel. This offer is not applicable to existing reservations or group bookings, and may not be combined with other select promotions, discounts or offers. To reserve this package by phone, please contact us at 1-800-WALDORF if in the USA, or +800 00 266 723 if outside the USA, or view a complete list of Hilton Worldwide local reservation offices. When booking, please request the "Taste of Waldorf Astoria" package, or request Plan Code "PBTOW1". Offer is good for at least a 1-night minimum length of stay, and makes available to the guest (max party of 2), access to a specially-curated 3-course dinner. The dinner will take place at Bull & Bear Prime Steakhouse. The set dinner menu will be created individually by the hotel. Upon booking this package, the guest will be contacted by their Personal Concierge who will 1) set the reservation up with the hotel, and 2) confirm the menu with the guest and address any dietary constraints. A supplemental cost will be added per person for this exclusive dinner experience. Supplemental cost per person will be added to guest's folio. Supplemental charges will not include tax & gratuity. Additional restrictions may apply. *Service of alcohol subject to state and local laws. Must be of legal drinking age.
One World Observatory
Treat your loved one to two tickets to One World Observatory, selfie stick and more.Read More
Terms & ConditionsBook Now
Rate based on availability and based on adult single/double occupancy. Rates vary by date and do not include taxes, parking, gratuities or other incidental charges. Cannot be combined with any other offer or discount, and is not applicable to groups or on negotiated rates. Minimum length of stay restrictions may apply. Early departure fee may apply. Package includes two tickets to One World Observatory provided to hotel guests in a form of code after guest room stay purchase; directions will be provided so that guests can pick a date and time that they would like to come or code can be used on One World Observatory website by guests. No credits or refunds are permitted for unused benefits. Blackout dates, deposit and cancellation restrictions may apply. To reserve this package by phone, please contact us at 1-888-WALDORF and ask for the "One World Observatory" package.
Enjoy Breakfast & WiFi
Make your upcoming stay more complete with daily breakfast and a side of internet.Read More
Terms & ConditionsBook Now
Breakfast & Wi-Fi package is subject to availability. Offer includes two breakfast certificates for each night’s stay and standard in-room Internet access for the duration of the stay. If you are making this reservation by phone, please call our Internet Customer Center at +1 800 HHONORS or view a complete list of Hilton HHonors Reservations phone numbers. Use code “PGBWF1″ or “BWF” at time of booking. Offer includes two breakfast certificates, each valid for one adult and one child under the age of five (5). Each breakfast certificate is valid at hotel’s designated restaurant. Hotel may not give actual certificates for this offer, but the offer remains the same. Certificates are not redeemable for cash. Gratuities and taxes are not included. Certificates not valid for room service, after departure or at another hotel. Other restrictions may apply. Availability and rate will be confirmed at time of reservation. Blackout dates may apply. Rates are subject to change without notice. Each night charged in local currency. Offer cannot be combined with other promotional offers, award stays, or meeting/group stays. Hilton Honors(tm) membership, earning of Points & Miles(tm) and redemption of points are subject to HHonors Terms & Conditions.
With 26 Presidential style suites, 4 historic suites, and residential apartments with a variety of footprints, the Towers of the Waldorf Astoria has multi-bedroom accommodations to fit every need- business or leisure.Book Now
Stay 2+ nights and receive a $100 AMEX gift card to help you see the city. Book more than 60 days ahead of your arrival and you'll also receive a $25 Uber single-ride credit.*Terms & ConditionsBook Now
Subject to availability at participating hotels within the Hilton Portfolio throughout New York City for stays booked and completed between July 1, 2016 and March 31, 2017. A two (2) night minimum length of stay is required at Millenium Hilton, New York Hilton Midtown, Waldorf Astoria New York, The Towers of the Waldorf Astoria New York, and Conrad New York and a four (4) night minimum length of stay is required at Hilton Garden Inn New York Manhattan – Chelsea, and Hampton Inn Manhattan/United Nations and Hampton Inn Manhattan/Times Square Central. Full payment is due upon arrival. Rates are valid for single/double occupancy and are exclusive of all taxes, incidental charges, and gratuities. Blackout dates, early departure fees, and deposit and cancellation restrictions may apply and vary by hotel. Unless otherwise noted, all offer components are non-transferrable or redeemable for cash, expire at check-out and may not be used or applied on future stays. To book by phone within the U.S. or Canada, please call +1-800 HILTONS (445-8667) or view Global Reservation phone numbers, and request the "Explore NYC" package or Plan Code "PGNY01" or "NY0".
Offer provides one (1) American Express gift card in the amount of $100 US Dollars per room, per stay, provided at time of guest check-in. Consecutive stays are ineligible for additional gifts. American Express gift cards may be transferable and may be used after hotel check out. For guests booking stays more than 60 calendar days prior to arrival, an additional single ride Uber credit of up to $25 US Dollars will also be awarded. Redemption of Uber ride credit requires download and signup of the Uber app. First time users of Uber may be eligible for an additional $20 Uber Ride Credit, exclusive to first time users by signing up via Hilton HHonors link. Uber sign up and usage does require a mobile smart phone and valid credit card. Gift cards/credits may be subject to additional usage rules and restrictions as noted by issuing bank or partner. If lost or stolen, hotel is under no obligation to replace gift card provided to guest. Hilton Worldwide is not responsible for services offered by participating partners or for any errors, refunds or cancellations with respect to participating partner's events or services. No credits or refunds are permitted for unused benefits.
Hilton HHonors membership, earning of Points & Miles when booking direct and redemption of points are subject to HHonors Terms and Conditions.