Guest Services & Amenities

Experience the elegant service traditions of one of the world's grandest hotels at Waldorf Astoria New York. With uniquely personalized care and the dedication of our staff, we will do everything in our power to ensure your experience at The Waldorf Astoria is delightfully memorable.


The hotel Concierge, our multilingual team of local experts, provide professional advice to help you make the most of your stay at this iconic New York City hotel—find us in the Main Lobby. For help with booking transportation, theater, Broadway and event tickets, city tours, restaurant reservations and more, call us at 212-872-4790.

Guests staying at The Towers at Waldorf Astoria enjoy their own personal concierge.


Hotel Tours are offered exclusively with lunch at either Peacock Alley or Oscar's restaurant where guests can sample a selection of our famous dishes. Tours for individuals start at 10:15 AM every Thursday and Saturday. For reservations, please call our reservation desk at (212) 872-1275. Tours for groups (Minimum 15) can be scheduled anytime. To inquire, call our Hospitality Sales Desk at (212)-872-4942.


Located in the South Lobby, the Business Center offers a complete range of technological, Internet, and business services to help you stay productive during your stay, open seven days a week. For further information, call 212-872-4950 or e-mail us at usa0703@fedex.com.


The Waldorf Astoria Gift Shop is located in the South Lobby, behind the Front Desk, and carries an assortment of Waldorf Astoria signature gift items and a select array of top designer goods.

Also available are newspapers from around the globe, Broadway souvenirs, ties, gourmet food, nick-knacks, beverages, magazines, a small selection of over-the-counter drugs and of the comforts and conveniences of home. Open daily from 6:30 a.m. until 11:00 p.m.

For more information, please call 212-588-1610.


The hotel offers Valet Parking for a fee: $65 for hotel guests per night and $75 per night for an oversized vehicle (SUV, Light Truck). The motor entrance is located on 50th Street at the corner of Park Avenue. To inquire, call 212-872-4640.


Our transportation Desk is located in the Main Lobby and will make reservations for limousine service. Limousine service is offered by Capricorn. For detailed information on rates, vehicles and timing please call 212-872-4585 or email at Waldorf@CapricornLuxury.com. For special group arrangements, contact Capricorn Limousines at 718-729-3000, extension 11.


The Theatre & Tour Desk is located in the Main Lobby. We can assist with tickets to Broadway, Concerts, Sporting events, ballet, opera, symphony along with 300 city activities from bus/boat tours, helicopter rides, museum admissions, private guided tours and priority entries to the Empire State Building, MOMA and many others.

Please visit us daily from 7:30 am to 8:00 pm, Sunday 8:00 am to 6:00 pm. Or Call 212-872-4597 or e-mail us at waldorf@continentalguestservices.com

Billing Information

For a copy of a guest folio, please download and return the Individual Guest Folio Request Form or the Third Party Folio Request Form either by fax to (212) 872-4806 or by e-mail to billing@waldorfnewyork.com.

If you wish to pay for a guest’s stay, please download and return the Credit Card Payment Authorization Form either by fax to (212) 872-4806 or by e-mail to billing@waldorfnewyork.com.

Waldorf Astoria Gift Cards

Need a truly unique token of appreciation? Waldorf Astoria gift cards can be used for our luxurious rooms, decadent dining or relaxing spa treatments -- and an experience they'll never forget.

If you wish to purchase a gift card, please download and return the Gift Card Cover Letter and the Credit Card Payment Authorization Form  either by fax to (212) 872-4806 or by e-mail to billing@waldorfnewyork.com.

Other Services

  • Gift Shop & 24-hour Pharmacies
  • Wired & wireless internet access
  • Safety deposit boxes
  • Dry Cleaning, Pressing /Laundry/Valet

Select a Special Offer

  • Oscar’s Weekend Lunch
    Oscar’s Weekend Lunch

    Join us for Lunch on Weekends at Oscar's Brasserie with Waldorf-invented favorites such as Eggs Benedict and Waldorf Salad.

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  • Bull & Bear Pre-Theatre Dinner
    Bull & Bear
    Pre-Theatre Dinner

    Menu Offered daily for guests seated between 5:30pm & 6:30pm. Enjoy a three-course menu with Waldorf Classics such as Bull & Bear Beef Tournedo and more.

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  • Towers Suites
    Towers Suites

    With 26 Presidential style suites, 4 historic suites, and residential apartments with a variety of footprints, the Towers of the Waldorf Astoria has multi-bedroom accommodations to fit every need- business or leisure.

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