Guest Services & Amenities
Experience the elegant service traditions of one of the world's grandest hotels at Waldorf Astoria New York. With uniquely personalized care and the dedication of our staff, we will do everything in our power to ensure your experience at The Waldorf Astoria is delightfully memorable.
The hotel concierge and our multilingual team of local experts provide professional advice to help make the most of your stay – find us in the Main Lobby. For help with booking transportation, theater, Broadway and event tickets, city tours, restaurant reservations and more, call us at 212-872-4790.
Guests staying at The Towers at Waldorf Astoria enjoy their own personal concierge.
Hotel tours are offered exclusively with lunch at either Peacock Alley or Oscar's restaurant where guests can sample a selection of our famous dishes. Tours for individuals start at 10.15am every Thursday and Saturday.
For reservations, please call our reservation desk at (212) 872-1275. Tours for groups (minimum 15) can be scheduled anytime. To inquire, call our Hospitality Sales Desk at (212)-872-4942.
Located in the South Lobby, the Business Center offers a complete range of technological, Internet, and business services to help you stay productive during your stay, open seven days a week.
For further information, call 212-872-4950 or e-mail us at firstname.lastname@example.org.
GIFT SHOP / NEWSSTAND
The Waldorf Astoria Gift Shop is located in the South Lobby, behind the Front Desk, and carries an assortment of Waldorf Astoria signature gift items and a select array of top designer goods.
Also available are newspapers from around the globe, Broadway souvenirs, ties, gourmet food, nick-knacks, beverages, magazines, a small selection of over-the-counter drugs and some of the comforts and conveniences of home. Open daily from 6.30am until 11.00pm.
For more information, please call 212-588-1610.
The hotel offers Valet Parking for a fee: $65 for hotel guests per 24 hours and $75 per 24 hours for an oversized vehicle (SUV, Light Truck). The motor court entrance is located on 50th Street between Park and Lexington Avenues. In and out services are not available.
To inquire, call 212-872-4640.
LIMOUSINE & CAR RENTALS
Our Transportation Desk is located in the Main Lobby and will make reservations for limousine service. Limousine service is offered by Capricorn.
For detailed information on rates, vehicles and timing please call 212-872-4585 or email at Waldorf@CapricornLuxury.com. For special group arrangements, contact Capricorn Limousines at 718-729-3000, extension 11.
THEATER & TOUR DESK
The Theatre & Tour Desk is located in the Main Lobby. We can assist with tickets to Broadway, concerts, sporting events, ballet, opera, symphony along with 300 city activities from bus/boat tours, helicopter rides, museum admissions, private guided tours and priority entries to the Empire State Building, MOMA and many others.
Please visit us daily from 7.30am to 8.00pm and Sunday 8.00am to 6.00pm. Call us at 212-872-4597 or e-mail us at email@example.com.
For a copy of a guest folio, please download and return the Individual Guest Folio Request Form or the Third Party Folio Request Form either by fax to (212) 872-4806 or by e-mail to firstname.lastname@example.org.
WALDORF ASTORIA GIFT CARDS
Need a truly unique token of appreciation? Waldorf Astoria gift cards can be used for our luxurious rooms, decadent dining or relaxing spa treatments -- and an experience they'll never forget.
If you wish to purchase a gift card, please download and return the Gift Card Cover Letter and the Credit Card Payment Authorization Form either by fax to (212) 872-7291 or by e-mail to Group.Services@hilton.com.
- Gift Shop & 24-hour pharmacies
- Wired & wireless internet access
- Safety deposit boxes
- Dry cleaning, pressing /laundry/valet
The Waldorf Astoria New York is a non-smoking hotel.
A non-refundable fee of $250 - $500 will be charged for costs associated with proper deep cleaning of the room.
Select a Special Offer
With 26 Presidential style suites, 4 historic suites, and residential apartments with a variety of footprints, the Towers of the Waldorf Astoria has multi-bedroom accommodations to fit every need- business or leisure.Book Now